Global reliability. Intelligence everywhere. Integrate freely. Find your plan There's a plan for everyone. All-in-One Communications. Request A Quote. Get your fast, no-obligation quote now Discuss your needs with an 8x8 expert Chat with Sales. Schedule a Meeting. Start 8x8 ROI Tool. Go to Support. Cart is empty. Add some items to your cart! IVR AI-powered self service options, including Intelligent IVR and Virtual Assistant , deliver consistent and efficient support while reserving valuable agent resources for more complex, high-payoff interactions.
See IVR. Digital Channels Digital channel support helps you stay ahead of changing customer expectations and meet them in their channel of choice. See Digital Channels. Predictive Dialer A fully integrated outbound dialing system improves connection rates to increase the volume of completed calls, maximizing potential revenue opportunities. See Dialer. Drive results with workforce engagement management. View Workforce Engagement Management.
Quality Management Adaptive quality management significantly boosts training, empowers agents and provides the consistency and confidence you need to reduce risk and meet compliance objectives.
See Quality Management. Workforce Management Workforce management accurately forecasts volume across interaction channels for optimum staffing and agent utilization.
See Workforce Management. Customer Surveys Help your agents grow and improve with actionable insights delivered directly from your customers.
See Customer Surveys. Optimize faster, smarter with contact center analytics. See Contact Center Analytics. Customer Experience Analytics Customer Experience Analytics delivers an unprecedented level of visibility into every aspect of customer interactions.
See Customer Experience Analytics. IVR Journey Maps Get deep insight into dominant IVR paths while showing which menus are effective, and where you may need to make adjustments to simplify how your customers get connected. See IVR Analytics.
Speech Analytics Speech Analytics allows every company to drive measurable improvements in omnichannel customer experience and agent performance. See Speech Analytics. Our advanced interaction-handling capabilities help route your customers to your front-line workers and the Microsoft Teams shared workspace lets them effortlessly engage back-office experts, to provide the best resolution available for each call.
This certification is a mark of quality providing customers with the assurance that our solutions have been tested and shown to provide the quality, compatibility and reliability expected from Microsoft solutions.
Click on the video to watch a short 5 minute demo of the Enghouse Interactive Communications Centre integrated with Microsoft Teams. Download our latest playbook for a detailed list of CX technology that integrates with Microsoft Teams. Get insight on how to deliver the full value from a Teams contact centre by integrating a call recording solution.
The staff and customer satisfaction is a testament to this. The reporting capability has provided greater insight into our contact centre performance and visibility over the volume of calls we deal with everyday, which in turn has helped us to drive down costs. To help deliver efficient, high-quality service, businesses are increasingly implementing Microsoft Teams, one of the fastest growing applications in the history of the Microsoft ecosystem.
Teams brings greater collaboration, communication, and offers organisations a way to respond more efficiently and effectively to customer interactions. Brings agility to contact centres, across multiple channels from chat and voice to social media, email and video and provides a strong foundation to build an omnichannel future. Download our guide which explains the key benefits of an Enghouse Interactive and Teams contact centre to improve customer service performance and productivity.
Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you transition from Skype for Business to Teams.
Always have access to the help you need, when you need it — keeping your call center running smoothly with constant support available. Keep your call center operations consolidated by streamlining and organizing your data sets and lists all in one place. With compliance at the foundation of your call center, enjoy a user-friendly tool that allows you to build compliance rules naturally.
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