Higherground software

Boost call center scores with Calibre Quality Assurance. This QA feature makes it easy to score and grade agents, and email results for review. With QA:.

This empowers agents and improves their attitude, awareness, and performance. Agents become more productive with appropriate coaching. Customer satisfaction increases when agents are trained to better understand both the internal and external customer voice, and respond appropriately. You can monitor activities and performance in real-time or quickly retrieve interactions for review at a later time. Search with a wide array of parameters and choose to monitor calls, screen capture, email, text, IMs, and more based on agent, caller ID, media type, or other criteria.

It allows you to review what applications were being used and how, as well as their browsing activities to monitor productivity. Speech analytics allows automated filtering of calls based on keywords, phrases, silence, or sentiment. It is a valuable tool that augments agent quality assurance assessment. Speech analytics can determine if agents are communicating appropriately and, with training, it can help improve behavior and tone.

Seamlessly generate reports and charts for scheduled and on-demand analytics. You can select desired KPIs and filter by station number or agent, duration of interaction, type of media, number of interactions by agent, grading score, and more.

The HigherGround team reflects our company culture, rooted in innovation, open-mindedness, honesty, and cooperation. While we are ultimately professional, we enjoy a touch of humor. We take our jobs and situations seriously — ourselves, not so much! To bring peace of mind with mission-critical technology solutions.

We strive to produce outstanding solutions for mission-critical and contact center quality assurance applications. Capture integrates data from multiple sources into a single synchronized and holistic view. Bringing peace of mind with mission critical technology solutions. Contact sales hiregroundsoftware.

Looking for the Best User Experience? All inclusive Workforce Management Solution and the highest level of excellence in service? Our Philosophy To offer our clients innovative, flexible, customer service-focused HR software that will lead their hiring and retention to a higher ground.

HireGround has improved The City's recruitment process immeasurably by providing the tools required to effectively manage our job postings". It is also mobile friendly, so hiring managers can shortlist candidates from a phone, tablet, or laptop, without loss in functionality. The implementation was quick and painless. Convert a resume into plain text, in addition to pulling limited data from the document, such as name and contact information.

Index key resume terms, ie. Extracted data can be placed into fields for searching, ranking or comparison purposes. This tool is useful to any organization requiring text and sentiment analysis. Search through millions of documents quickly, while delivering relevance for each search based on keyword or phrase requests. Reach more candidates with one listing: jobs are automatically posted across several popular job boards for more exposure.

HourCareers is a custom career board for organizations to post their online job opportunities as well as invite their members and affiliates to post job openings on a central board located on their website. This gives users the opportunity to gain an income from offering posting capabilities to members at a charge or as a complimentary service.